Frequently asked questions

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Frequently asked questions about our car subscription service

If you’re considering taking out a car subscription, or if you are already a customer, you might have some unanswered questions about our subscription service. On this page, you will find our customers’ most commonly asked questions. If you can’t find your question here, please feel free to contact us through our online chat function, WhatsApp, or by sending us a message at


How does our car subscription service work?

It’s pretty simple. The car subscription contains everything that is part and parcel of car ownership, all in one monthly fee. All you need to do is provide the fuel, or charge your car. The monthly fee is payable by direct debit from your bank account. We will deliver the car to your home address, or you can choose to pick the car up at our sales partner.

What’s included in the price?

The subscription includes insurance, road tax, all necessary repairs, regular maintenance, tyres, depreciation and roadside assistance. All you need to do is fill it up or plug it in. Our standard car subscription includes 750 kilometres per month, but for some cars we offer you the option of increasing the number of kilometres per month and the duration of your contract. If you still require more, please contact us for a proposal based on your personal needs.

Why choose you?

At we believe that mobility is a question of doing things differently. Not only do we believe it should be possible, we believe it is possible. That’s why we only offer late-model pre-owned cars for a fair monthly subscription price. We offer an extensive range of cars, and a short waiting time as the cars are already available at one of our partners. Furthermore, the car you see in the photo, is the car you actually get! Not a similar one in the same colour, or comparable make. The car you choose will be your car.

What are the requirements in order for me to take advantage of your car subscription service?

As long as you are 21 or older, in possession of a valid driving licence and are not barred from taking out insurance, you are more than welcome. Before you know it, you’ll be driving in your own car.

I have recently moved to The Netherlands, can I also take out a subscription?

Yes, as long as you are in possession of a valid driving licence, you are more than welcome at

I have a foreign driving licence, can I still take out a subscription?

Yes, that’s no problem as long as your driving licence is valid in Europe. Should our webshop not accept your foreign licence, please contact us so that we can look for a solution together.

Can I take out a business subscription?

Absolutely! In that case, we shall send you a monthly invoice. Please contact us for a bespoke proposal. The best way to do this is to send us an email at

Can I take out a subscription for someone else?

Even though we’re extremely flexible, this is not possible unfortunately. It is only possible to take out a subscription in your own name. The subscription is personal and non-transferable. You are the main driver and, therefore, responsible for the car. Questions? Please contact us.

Is this subscription for new or pre-owned cars?

At, we only offer late-model pre-owned cars.

What age is the car?

All our cars are aged between 1 and 8 years old.

What condition can I expect the car to be in?

The car will be in excellent condition when you receive it at home or pick it up. In excellent condition entails that the car has been timely serviced, the tyres are in good order, it has been thoroughly cleaned and there are no warning lights burning. In the first year of your subscription, our aim is for you to drive the car without a single visit to a garage for maintenance or repair.

Can I view the cars beforehand?

Yes, that’s certainly possible. Just get in touch with us so we can make an appointment for you to go and see the desired car at the respective car company. However, please remember that we cannot reserve the car for you, so there is always a chance the car will be sold in the meantime, or been subscribed to by another customer.

Is a used car in good condition?

All the cars we offer are extensively checked, serviced and thoroughly cleaned and polished. As the cars are not new, there is always the possibility of some minor damage, like one or two scratches for example. However, any such damage is superficial, and the car will be in excellent technical order. There is, therefore, no need to worry about safety or technical deficiencies because the car has been pre-owned.

Who is the car registered to?

The car is registered to BV, but you are the driver and are, therefore, responsible for the car. In accordance with our terms and conditions, your details are sent to our insurance company.


How do I take out a subscription?

The easiest way to do this is through our webshop. If you’ve seen a car somewhere else that hasn’t been advertised on our website, you can ask us for a bespoke car subscription offer. Please get in touch with us then at

What is the minimum contract duration?

At the moment, the minimum contract duration is 6 or 12 months, depending on the particular car. Next to each car on the right-hand side of the page, you can find the minimum subscription length for that particular car. If you would like a different minimum contract duration, please contact us for an offer.

How many kilometres can I drive each month?

The standard subscription includes 750 kilometres per month. After consultation and for an additional fee, some cars can go up to 1000, 1500, 2000 or 2500 kilometres per month.

I would like additional mileage, or perhaps keep the car longer. Is that possible?

We’re happy to think along with you. Please get in touch with us, we’re more than happy to provide you with an offer for your specific situation.

Can I take out a subscription more than a month in advance?

No, unfortunately that is not possible.


What are my payment options?

When paying for the first time, you have the option of paying through your bank account, or using your credit card.

What does it cost to take out a subscription?

We charge an initial registration fee of €249. Subsequently, you are charged the monthly fee as shown after your selection in the webshop.

How does payment work?

The first payment you make in advance online. Subsequent payments for the ensuing month are made through direct debit at the end of each month. This generally occurs between the 27th and 30th of each month.

Is a form of financing?

No, is not a form of financing or a financial product. We supply a car subscription service in order to facilitate your mobility.

Can I make a down payment as a way of decreasing my monthly fee?

Absolutely! Please contact us for a bespoke proposal.

Can I take advantage of my employee mobility budget to pay for a subscription?

Certainly! If your employer has provided you with a credit card (Mastercard of VISA only) on which your mobility budget has been deposited, you can use this to pay for your subscription. If this is not the case, please get in touch with us so we can look into a possible alternative solution.

What happens to any fines incurred?

Obviously, any fines you incur are for your own account. We pay any fines you incur in advance and subsequently send you a specified invoice of the fine. We charge a €12.50 administration fee for fines under €50. For fines above this amount we charge an administration fee of €25. We are required to do this due to liability issues and the actual in-house processing of any fines. No one enjoys being fined, so we advise you to keep to all the rules and regulations of driving. Not only is this beneficial for your own safety, but also for your pocket.

Car delivery or pick-up

How soon is the car available?

We are normally able to deliver within 14 days (10 working days), and sometimes sooner. Our special Godrive Selection is often available within 2 working days!

How do I receive my car?

Delivery throughout The Netherlands is included in the subscription. You provide your address, we do the rest.

What can I expect when my car’s being delivered?

Together with the person responsible for delivery, the car is carefully checked for damage. If necessary, photos are taken of any visible damage. Subsequently, your driving licence will be checked and cross-referenced with the details you have already provided us with. Once finished, you will be required to sign the digital delivery form and will receive the keys to the car. From then on, you are responsible for the car.

How am I kept informed of delivery?

When taking out a subscription, you choose the starting date and whether you wish the car to be delivered on that date. If you opt for home delivery, you can expect the car to be delivered on that day. On the evening prior to delivery, you will receive an email confirming delivery, and on the actual delivery day, you will receive a text message indicating the time slot in which your car is expected to arrive.

Car usage

Who is permitted to drive the car?

You are the main driver, and are therefore responsible for the car. We know who you are, but not who your friends and family are. That’s why we ask you to inform us of whom you are sharing the car with, for instance your partner. If this is the case, we ask you to provide us with a copy of this person’s driving licence. If you don’t and the person who is driving your car causes damage, the insurance company may refrain from settling any damage caused.

Can I take the car abroad?

No problem whatsoever! Feel free to drive your car anywhere in Europe. The car enjoys full coverage throughout Europe. Please consult our terms and conditions for any applicable exceptions.

Wet en regelgeving in het buitenland (milieustickers, vignetten en verplichte accessoires)

Als jij met je auto naar het buitenland wilt, dan is dat geen probleem. Zolang je in Europa blijft. Let er wel op dat in het buitenlands soms andere regels gelden. Controleer dit dus altijd voor vertrek en schaf benodigde zaken op tijd aan. Denk aan milieustickers, vignetten maar ook verplichte uitrusting zoals EHBO sets, winterbanden of gevarendriehoeken.

Am I allowed to smoke in the car, and what about pets?

Smoking’s an extremely bad habit, so why would you? However, if you find it difficult not to, you may be charged an additional fee at the end of your subscription for ensuring the car is completely clean and smokefree. Pets are not a problem as long as you ensure they don’t cause any damage (think of damage to the upholstery, or damage caused by scratching). In this case and after handing in the car, an additional fee may be charged should cleaning, etc be required.

How many car keys do I receive?

You always receive 2 car keys.

I’m moving house, what should I do?

You can let us know by calling us, or sending us an email. We’ll make sure your details are updated then.

What about the registration card and the green insurance card?

You’ll receive the registration card by post within 5 working days. You’ll recognize it when you receive an envelope bearing our logo. Keep the registration card in your car! Although no longer obligatory, you can ask us to send you a copy of the green card, or proof of insurance by sending us an email at We’ll send you a copy in PDF format. You should receive this within a day.

Am I allowed to tow a trailer or caravan?

If your car has a towbar, you are permitted to do this. Make sure you don’t exceed the maximum permitted towing capacity, and that you have the correct driving licence for your intended purpose. Moreover, make sure you use the white licence plate where necessary. If your car has a towbar but is missing the white licence plate, you can order a new one at most major retailers of automotive parts. You are responsible for the purchase of this. Should you wish to have a towbar fitted, please contact us.

Insurance, maintenance and repairs

How is the car insured?

Your car has comprehensive coverage (all-risk).

Can I arrange my own insurance?

No, all our car subscriptions include comprehensive coverage (all-risk) throughout Europe. It is not possible to take out a subscription without insurance.

What is the excess if the car is damaged?

The first time you are responsible for any damage caused within 12 months, the excess is €500. If this occurs a second time within the same period of 12 months, the excess is €900. The excess for damage to windows or vandalism is €150. You will be charged the aforementioned amounts after each incident. Your account will be debited in the month ensuing the claim. If the damage claimed is lower than the aforementioned amounts, then you will only be charged the lower amount. Windscreen chips are always repaired free of charge, so you can get them repaired as soon as they occur.

What happens after an accident, or if the car has suffered any damage?

We will arrange for your car to be repaired at one of our service partners. If your car is a write-off, we will go in search of a replacement vehicle. Please be aware that if your car has suffered damage more than twice within a period of 12 months, your contract may be terminated and your car collected. Obviously, you will be informed if this should happen. Please also refer to our terms and conditions.

What should I do if there are any problems with the car?

Visit to simply plan a repair online at one of our service partners. If you break down, call for roadside assistance at 088 112 1234. They will be able to help you directly and if required, send assistance or a recovery vehicle.

What should I do if the tyres need replacing or the car requires maintenance?

Visit to simply plan a repair online at one of our service partners.

How do I get a replacement vehicle?

In the standard car subscription you are entitled to a replacement vehicle after 24 hours. Should you prefer an immediate replacement vehicle, you can choose this as one of the options during the online ordering process. Our partners will supply a car based on availability. This means we can’t guarantee you’ll receive a particular make or model, however, we do guarantee you’ll receive a car. This could mean that, for example, if you normally drive a Volkswagen Golf, you might end up with a Peugeot 108 until your car has been repaired.

Kapotte band vervangen (niet reparabel)

We weten uit ervaring dat het rijden met een te lage of te hoge bandenspanning vaak leidt tot vroegtijdige vervanging van de banden. Eerdere vervanging van de banden is niet gedekt en we gaan altijd uit van normale bandslijtage. Een kapot gereden band wordt dus gezien als een niet verhaalbare schade. Dus als je bijvoorbeeld te hard de stoep op rijdt of door een gat in de weg rijdt, valt dat onder kapotgereden band. Dit soort bandenschades vallen daarom onder je eigen risico. In het abonnement bij ons zijn voortijdige vervangingen van banden namelijk niet gedekt. Zorg dus dat je regelmatig je bandenspanning checkt, rijd niet met slippende banden weg en wees voorzichtig met inparkeren.

Ending or cancelling the subscription

How do I end my subscription?

After the minimum contract duration, you can end your subscription. To end your subscription log in to your personal dashboard at

What is the cancellation period once the minimum contract duration has ended?

Once the minimum contract duration has ended, you can end your subscription whenever you like. However, make sure you do this a month in advance of when you would like your subscription to end. Your car will be picked up once the subscription has ended.

Can I cancel my subscription before the end of the minimum contract period?

Yes, you can. Afterall it is a flexible car subscription service. At, the minimum contract duration for a car subscription is 3 months. In the unlikely event you wish to cancel at an earlier date, you can do this whenever you want. A cancellation period of two months is applicable. In contrast to other forms of leasing, there is no penalty clause, you are not charged for the remaining period and any additional costs will not be unreasonably high. However, because of the expenses incurred, you will be charged a cancellation fee of €1.000. In addition, you will be charged a fair price for the months you have used. You will be charged the same rate as you would have been charged if you had chosen a subscription for that period of time in the first place. Read more here about cancelling your subscription prior to the contractual end date.

What happens if I change my mind and I wish to cancel my subscription before receiving the car?

Should you wish to cancel the subscription within 7 days after the initial order, you can do this. Because once an order is placed expenses are incurred (for example, car purchase, insurance, delivery preparation, registration costs) you will be invoiced for three times the initial monthly fee with a maximum of €750. If the monthly fee is higher than this, you will be reimbursed the difference. Please contact us directly should you be thinking about cancelling your subscription after a day or two.

Returning the car

My subscription has ended, how do I hand in my car?

Once it’s time to return your car because you’ve taken out a new subscription, or the subscription has ended or been cancelled, the process is as follows:

  1. Let us know whether you wish to return the car yourself, or have it collected.
  2. If you decide to return the car, get in touch with one of our service partners to arrange a time.
  3. Make sure the car is clean and the petrol tank is a quarter full.
  4. Make sure all your personal possessions have been removed and that everything belonging to the car is in place (rear shelf, spare tyre, jack etc.). In addition, make sure the registration card is left in the car.
  5. When handing in the car, check the vehicle carefully with the person responsible for returns, making sure that any visible damage is recorded. Photos of the car will also be taken.
  6. You and the person responsible for returns should sign the return form.

How do I have the car collected?

Should you wish to use our pick-up service, you will need to arrange this with one of our transport partners. The cost of this will be added to your final invoice. The person collecting the car will take photos of the car and ask you to sign the collection form. The photos will be used for a final inspection to determine the state of the car. In this case, you implicitly agree that the final inspection takes place after collection, and that you may be charged for any damage that is subsequently found.

Can I purchase the car at the end of my subscription?

Once your subscription has ended, most of our cars will become available for subsequent customers. Should you still wish to purchase the car despite this, please contact us to discuss the possibilities.

Can I exchange my car for a different one before my subscription has ended?

At the end of your subscription period, you can choose a new car on our website. At this moment in time, it is not possible to swap vehicles prior to the end of your subscription period. If there is a genuine necessity for this to happen, please contact us so we can discuss what’s possible.

Payment and direct debit

How do I pay for my subscription?

At the end of each month, you will be charged for the ensuing month. So at the end of January, you will be charged for February, and at the end of February for March

Do I need to transfer money myself, or do you use direct debit?

The monthly fee and any additional fees will be transferred from your stated bank account by means of direct debit.

Can I use my credit card to pay my monthly fee?

At this moment, it is not possible to pay via credit card. We only use direct debit as a means of payment.

What happens if there are insufficient funds in my bank account

Your bank will usually cancel the direct debit payment within a couple of days. This means you have not fulfilled your financial obligation to us. This may have a consequence for your subscription.

Unpaid invoices

If your direct debit has been cancelled twice in a row, regardless of the reason, or any other invoices are not paid on time, we will be forced to consider terminating the contract unilaterally. In this case, you will be obliged to return the car within two working days at our choice of location. Should you neglect to do this, we will be forced to report this to the police as theft. Furthermore, we will be compelled to register the debt with the Dutch Credit Registration Bureau (BKR). This will have consequences for your future lending capacity. You will also be charged an additional fee if your contract is terminated. This does not mitigate your financial obligation to us, therefore, all details will be handed over to a debt collection agency. You can read more about this in your copy of the signed contract under the heading Payment and direct debit.

Can I arrange a repayment scheme?

Situations can always change for the worse. If you already know that your financial situation is going to be very tight the coming period, please get in touch with us as soon as possible. We may be able to help, but we can only do this if we are aware of your situation. We might be able to arrange a repayment scheme for any of your unpaid bills. Don’t forget, if you don’t contact us, you might only be exacerbating the problems. Furthermore, we may be compelled to hand over your customer dossier to a debt collection agency.

Is your question missing or remains unanswered? Please contact us. You can send us aWhatsApp message at our main number (020 214 21 36), or use the online chat button to start a chat session, or just send us an email at We hope to hear from you soon!

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